Terms of Service

Last updated: January 12, 2026

Welcome to Clearwell. These Terms of Service govern your use of our website and the cleaning services we provide. By accessing our website or using our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

1. Acceptance of Terms

By accessing and using this website and our services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. These terms apply to all visitors, users, and others who access or use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

2. Services Description

Clearwell provides professional eco-friendly cleaning services in the Bristol area using plant-based products and sustainable methods. Our services include, but are not limited to:

• Regular home cleaning services
• Deep cleaning services
• Move-in and move-out cleaning
• Specialized eco-friendly cleaning solutions

Service availability, pricing, and specific offerings may vary based on location and other factors. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

All services are subject to availability and our acceptance of your booking request.

3. Service Booking and Cancellation

Booking Process

To book our services, you may:

• Contact us through our website contact form
• Call us directly at the phone number provided
• Email us with your service request

All bookings are subject to confirmation by Clearwell. We will confirm your booking via email or phone.

Cancellation Policy

If you need to cancel or reschedule your service:

• Please provide at least 24 hours notice for cancellations or rescheduling
• Cancellations with less than 24 hours notice may be subject to a cancellation fee
• We reserve the right to cancel or reschedule services due to unforeseen circumstances, weather conditions, or staff availability
• In the event we cancel a service, you will receive a full refund or the option to reschedule

4. Pricing and Payment

Service pricing is based on various factors including property size, type of service, and specific requirements. Prices quoted are estimates and may be subject to adjustment based on the actual scope of work required.

Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept various payment methods including cash, bank transfer, and card payments
• Prices are quoted in British Pounds (GBP) and include VAT where applicable
• Late payment may result in suspension of future services

Price Changes

We reserve the right to change our prices at any time. Price changes will not affect bookings that have already been confirmed at the time of the change.

5. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when booking services
• Ensure safe and reasonable access to all areas requiring cleaning
• Secure or remove valuable, fragile, or sentimental items before our arrival
• Notify us of any special requirements, hazards, or concerns before the service
• Provide adequate utilities (water, electricity) necessary for cleaning
• Be available or arrange access to the property at the scheduled time
• Treat our staff with respect and maintain a professional relationship
• Comply with all applicable laws and regulations

6. Acceptable Use Policy

When using our website or services, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful, threatening, abusive, or defamatory content
• Attempt to gain unauthorized access to our systems or networks
• Use our services for any illegal or unauthorized purpose
• Interfere with or disrupt the integrity or performance of our website
• Harass, threaten, or abuse our staff or other users
• Collect or store personal data about other users without consent

7. Service Availability and Access

We strive to ensure our website is available at all times. However, we do not guarantee uninterrupted access and reserve the right to:

• Suspend or withdraw access to our website for maintenance or updates
• Modify or discontinue any feature or service without notice
• Refuse service to anyone for any reason at our sole discretion
• Limit service availability based on geographic location

We are not liable for any loss or damage resulting from unavailability of our website or services.

8. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Clearwell or our licensors and is protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, modify, or create derivative works from our content without permission
• Use our trademarks, logos, or branding without written authorization
• Remove or alter any copyright or proprietary notices
• Use our content for commercial purposes without a license

9. Quality Standards and Satisfaction

We are committed to providing high-quality cleaning services and customer satisfaction. If you are not satisfied with our service:

• Please notify us within 24 hours of service completion
• Provide specific details about the areas of concern
• We will make reasonable efforts to address and resolve any issues
• In some cases, we may offer a re-clean or partial refund at our discretion

All complaints should be made in writing via email or our contact form.

10. Limitation of Liability

To the fullest extent permitted by law, Clearwell and its staff shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damage to property caused by pre-existing conditions or user negligence
• Loss or damage to items not properly secured by the user
• Damages resulting from circumstances beyond our reasonable control

Our total liability for any claims arising from our services shall not exceed the amount paid for the specific service in question.

This limitation of liability does not affect your statutory rights as a consumer.

11. Insurance and Liability Coverage

Clearwell maintains appropriate insurance coverage for our business operations. However, we recommend that you:

• Maintain your own home insurance coverage
• Inform us of any valuable or fragile items in areas to be cleaned
• Secure important documents and valuables before our arrival
• Report any damage or concerns immediately after service completion

12. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, if you:

• Breach these Terms of Service
• Engage in fraudulent or illegal activities
• Fail to make payment for services rendered
• Behave inappropriately toward our staff
• Provide false or misleading information

Upon termination, your right to use our services ceases immediately.

13. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you reside.

14. Dispute Resolution

If you have a concern or dispute, we encourage you to contact us first to attempt to resolve the matter informally. We are committed to finding amicable solutions to any issues that may arise.

If we are unable to resolve a dispute through informal means, you may have the right to use alternative dispute resolution services or pursue legal action as appropriate.

15. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Clearwell regarding the use of our services.